Refund policy

Returns
Returns are accepted within 14 days of delivery. Notification of intent to return must be submitted within 7 days of delivery, prior to return shipping. Used items, perfumes and apothecary items are NOT eligible for returns or exchanges. All shipping costs are the responsibility of the buyer. Shipping costs will be deducted from full refunds on returned orders placed with free shipping.

Please include a copy of your packing slip or a printout of your order with your return. 

Refunds (if applicable)
Once your return is received and approved, we will issue a refund and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund after a return, first reach out to us to make sure we have actually approved and initiated the refund. Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Sale items discounted more than 40% are considered clearance and are not eligible for refunds.

Exchanges (if applicable)
Exchanges are treated as returns, with the customer free to purchase a replacement at will. 

Gifts
Items purchased as gifts or sent to someone other than the purchaser are only refundable to the buyer and cannot be exchanged for cash or credit by the recipient.

Shipping
DO NOT ship your return before contacting us for the correct return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you must use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item, even if marked delivered in carrier tracking.

Last updated: 12/1/2025