Our standard wax is a custom soy blend. Check product pages for any deviation from this standard.
We use cotton wicks with paper filament. They do not contain lead.
We do not use any animal products in our candle fragrances, however, our wicks are primed with a blend of natural waxes and beeswax.
We do not test our products on animals, and do not purchase supplies from companies that test on animals. We consider our candles to be cruelty-free, but please be aware that ALL aromachemicals used in the fragrance industry have been tested on animals at some point in time.
Since parabens are found in water-based products, like lotions and soaps, our candles are paraben-free.
Diethyl phthalate (DEP) is commonly used as a solvent and diluent in the fragrance industry, and is considered the "good" phthalate. We do not directly add any phthalates to our products, but in rare cases, one of the raw aromachemicals we use may be co-distilled or cut with DEP, which would result in trace amounts being present in our candles. If you would like to know if a particular candle has DEP, please reach out via email before purchasing. Most of our candles do not have DEP.
Processing typically takes 2 to 3 business days. For the most up-to-date processing time, check the cart/checkout page.
Packages shipped using USPS Priority often spend 1-3 days in transit after shipment. UPS Ground can take up to a week. While we do our best to accommodate time-sensitive shipments, we cannot guarantee delivery on or by a certain day.
Larger orders may take a bit longer to assemble and ship.
We ship regular postal orders every weekday, Mon-Fri. UPS orders ship less frequently, and tracking may not update for a day or two after your shipping notification. If you want your shipment to go out as soon as possible, we recommend USPS Priority.
Due to pandemic related issues, we suspended international shipments—with the exception of Canada and the UK. Unfortunately, several packages shipped to foreign countries went missing. If you're unable to checkout, we are not currently shipping to your country. Check this page for any changes.
Free shipping offers are limited to U.S. orders.
Please be aware that your package may be subject to VAT or customs duties before the package is released to you. We are not responsible for these additional charges.
EDIT: We have enabled shipping to a limited number of additional countries.
Returns are accepted within 30 days of delivery. Notification of intent to return must be submitted by email prior to return shipping. DO NOT ship to the return address on your package.
Used and clearance items are not eligible for returns. Items must be in salable condition to receive a refund.
All shipping costs are the responsibility of the buyer.
We do not offer exchanges.
Items damaged in transit are eligible for a refund; we do not send replacements for damaged items. To receive a refund, you must provide pictures of damaged items when you contact us so we can file a claim with the carrier.
Candles are susceptible to melting in transit when delivered to areas with extreme heat. (Looking at you, Phoenix, AZ!) Please consider ordering during cooler months or arrange to pickup your package at the post office to minimize time spent in very hot delivery vehicles. Werther & Gray ships all over the world and cannot be responsible for all weather conditions that may affect successful delivery of your candles. We don't refund orders that are damaged due to your local weather.
Shipments returned by the carrier (due to insufficient address, etc.) will be kept in storage until you contact Werther & Gray to refund or reship at your expense.
By default, our packing slips do not include prices, and any message submitted in the "Add Order Note" box during checkout will be visible to the recipient. Slips will include both shipping address and billing address, so if this is an anonymous gift and you'd rather the packing slip be left out of the shipment, please let us know.
We do not offer gift wrapping services or personalization.
Yes. Currently we are directing all customers to the Faire marketplace for wholesale pricing. Please click here to visit our shop on Faire.