• Processing typically takes 2 to 3 business days. For the most up-to-date processing time, check the cart/checkout page. 
  • USPS Priority shipments spend 1-4 days in transit after processing. UPS Ground can spend up to a week in transit. While we do our best to accommodate time-sensitive shipments, we cannot guarantee delivery on or by a certain day.
  • Larger orders may take a bit longer to assemble and ship.
  • We ship regular postal orders every weekday, Mon-Fri. UPS orders ship less frequently, and tracking may not update for a day or two after your shipping notification. For quickest shipment, we recommend USPS Priority.
  • Due to pandemic related issues, we suspended international shipments—with the exception of Canada and the UK. Unfortunately, several packages shipped to foreign countries went missing. If you're unable to checkout, we are not currently shipping to your country. Check this page for any changes.
  • Free shipping offers are limited to U.S. orders.
  • Please be aware that your package may be subject to VAT or customs duties before the package is released to you. We are not responsible for these additional charges.

EDIT: We have enabled shipping to a limited number of additional countries. 


  • Returns are accepted within 30 days of delivery. Notification of intent to return must be submitted by email prior to return shipping. DO NOT ship to return address on your package.
  • Returned items must be in salable condition. Items that have been used or have been damaged during return shipping are not eligible for a refund. Pack your returns well!
  • Clearance items are not eligible for returns. Items marked at or below 40% of the original price are considered clearance.
  • All shipping costs are the responsibility of the buyer.
  • Exchanges are treated like returns.
  • Our policy is to refund items that have been damaged in transit; we do not send replacements for damaged items. Please provide pictures when you contact us so we can file a claim with the carrier.
  • Candles are susceptible to melting in transit when delivered to areas with extreme heat. (Looking at you, Phoenix, AZ!) Please consider ordering during cooler months or arrange to pickup your package at the post office to minimize time spent in very hot delivery vehicles. Werther & Gray ships all over the world and cannot be responsible for all weather conditions that may affect successful delivery of your candles. We don't refund orders that are damaged due to your local weather.
  • Shipments returned by the carrier (due to insufficient address, etc.) will be kept in storage until you contact Werther & Gray to refund or reship at your expense.