Products
What kind of wax do you use?
Our standard wax is a custom soy blend. Check product pages for any deviation from this standard.
Do your wicks contain lead?
We use cotton wicks with paper filament. They do not contain lead, or any other metals.
Shipping & Returns
How long will it take to receive my order?
Current processing times are always posted at the top of the cart page.
Typically, if your order contains all in-stock items, time to ship is 3-4 business days. If your order contains made-to-order items, time to ship could reach up to 10 business days.
Packages shipped using USPS Priority often spend 1-3 days in transit after shipment. UPS Ground can take up to a week. While we do our best to accommodate time-sensitive shipments, we NEVER guarantee delivery on or by a certain day.
Very large orders may take a bit longer to assemble and ship.
Do you ship to my country?
We currently ship to the U.S., Canada, UK, Ireland, and Australia. If you're unable to checkout, we are not currently shipping to your country. Check this page for any changes.
Free shipping offers are limited to U.S. orders.
Please be aware that your package may be subject to VAT, tariffs, or customs duties before the package is released to you. We are not responsible for these additional charges.
What is your returns policy?
Returns are accepted within 30 days of delivery. Notification of intent to return must be submitted by email prior to return shipping. DO NOT ship to the return address on your package.
Used and clearance items are not eligible for returns. Items must be in salable condition to receive a refund.
All shipping costs are the responsibility of the buyer.
We do not offer exchanges.
Items damaged in transit are eligible for a refund; we do not send replacements for damaged items. To receive a refund, you must provide pictures of damaged items when you contact us so we can file a claim with the carrier.
Candles are susceptible to melting in transit when delivered to areas with extreme heat. (Looking at you, Phoenix, AZ!) Please consider ordering during cooler months or arrange to pickup your package at the post office to minimize time spent in very hot delivery vehicles. Werther & Gray ships all over the world and cannot be responsible for all weather conditions that may affect successful delivery of your candles. We don't refund orders that are damaged due to your local weather.
Shipments returned by the carrier (due to insufficient address, etc.) will be kept in storage until you contact Werther & Gray to refund or reship at your expense.
Other Services
Do you offer gift services?
By default, our packing slips do not include prices, and any message submitted with your order during checkout will be visible to the recipient. Slips will include both shipping address and billing address, so if this is an anonymous gift, and you'd rather the packing slip be left out of the shipment, please let us know.
We do not offer gift wrapping services or personalization.
Do you offer wholesale pricing?
Yes. Currently we are directing all customers to the Faire marketplace for wholesale pricing. Please click here to visit our shop on Faire.