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10% Off all orders over $100, Use code "OVER100"

Terms Of Sale

MINIMUMS
Total order minimum is $200 for all orders. Most item minimums are quantity of 2.

NET TERMS
We do not currently offer net terms. Payment will be collected at checkout.

LEAD TIME
Orders generally ship between 1 and 3 weeks, but lead time can vary depending on current inventory and order volume. Some items may be made-to-order, which will extend processing time. Please do not ask about the status of your order unless at least 3 weeks have passed (very unlikely). If something delays the processing of your order, we will always reach out to you! If you need an order delivered before a specific day, it's best to submit your order with an allowance of the maximum lead time before that date. 

You are always welcome to inquire beforehand about your list of items intended for purchase to see if anything will extend ship time.

Halloween orders should be submitted in August and Christmas orders should be submitted in October. We do not fill any new orders after Nov. 1 until early January.

SHIPPING
Shipping cost is calculated during checkout and the lowest price is chosen for you. If you prefer a different carrier, please let us know before we ship your order.

You will receive a shipping confirmation when your order has shipped; if you have not received one, your order has not shipped. 

If your order needs to be split into 2 or more shipments, you may be invoiced for any additional cost. (Currently our system only calculates shipping by weight for one package.)

We require signature at delivery for all orders. Please plan accordingly! Most carriers will attempt delivery 3 times before sending it back. If your shipment is returned due to the carrier's inability to secure a signature (including refusal), you will be responsible for either the cost of reshipping or a 50% restocking fee.

We DO NOT ship wholesale orders internationally. We also do not ship to reshippers. If you are located outside of the US, we will not approve your account.

RETURNS, REFUNDS & CANCELLATIONS
We do not accept returns on wholesale orders. Our policy is to refund items that have been damaged in transit; we do not send replacements for damaged items. Please provide pictures when you contact us so we can file a claim with the shipping carrier. We permit same-day cancellations only.

Candles are susceptible to melting in transit when delivered to areas with extreme heat (Looking at you, Phoenix, AZ). Please consider ordering during cooler months or make special arrangements in advance to minimize time spent in very hot delivery vehicles. Werther & Gray cannot be responsible for all weather conditions that may affect successful delivery of your candles. We don't refund orders that are damaged due to your local weather.

EXCLUSIVITY
Please inquire about possible territory conflicts or area exclusivity before placing an order. We will always try to avoid any issues arising from area overlap with our stockists, but unless a specific request is submitted, we cannot guarantee exclusivity.

SAMPLES
While we do not offer samples of any kind, we are happy to credit your future wholesale order for any same item ordered from our retail site. Just let us know in your order notes.

CUSTOMIZATION
We do not offer any private label or custom products. We do provide unlabeled product upon request, however there is no additional discount on unlabeled products.

THIRD PARTY SITES
When ordering from us, you agree to sell in your own storefront and website, but NOT any third party sites including, but not limited to, Etsy, Amazon, Ebay, etc.

Updated 8/22/19

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