PLEASE NOTE: Current lead time for 8oz Dark Series candles is extended.
New orders should ship by early August.
Terms Of Sale
Total order minimum is $200 for all orders. Most item minimums are quantity of 2.
We do not currently offer net terms. Payment will be collected at checkout.
Please inquire about possible territory conflicts or area exclusivity before placing an order. We will always try to avoid any issues arising from area overlap with our stockists, but unless a specific request is submitted, we cannot guarantee exclusivity.
Orders generally ship between 1 and 3 weeks, but lead time can vary depending on current inventory and order volume. Some items may be made-to-order, which will extend processing time. Please do not ask about the status of your order unless at least 3 weeks have passed (very unlikely). If something delays the processing of your order, we will always reach out to you! If you need an order delivered before a specific day, it's best to submit your order with an allowance of the maximum lead time before that date.
You are always welcome to inquire about your list of items intended for purchase to see if anything will extend ship time.
Halloween orders should be submitted in August and Christmas orders should be submitted in October. We do not fill any new orders after Nov. 1 until early January.
Shipping cost is calculated during checkout and the lowest price is chosen for you. If you prefer a different carrier, please let us know before we ship your order.
If your order needs to be split into 2 or more shipments, you may be invoiced for any additional cost. (Currently our system only calculates shipping by weight for one package.)
We require signature at delivery for all orders. Please plan accordingly! Most carriers will attempt delivery 3 times before sending it back. If your shipment is returned due to the carrier's inability to secure a signature (including refusal), you will be responsible for either the cost of reshipping or a 50% restocking fee.
We DO NOT ship wholesale orders internationally. We also do not ship to reshippers. If you are located outside of the US, we will not approve your account.
RETURNS & REFUNDS
We only refund goods damaged during normal shipment. If you receive damaged goods, please send pictures of the broken items so that we can file an insurance claim with the shipping carrier.
While we do not offer samples of any kind, we are happy to credit your future wholesale order for any same item ordered from our retail site. Just let us know in your order notes.
We do not offer any private label or custom products.
THIRD PARTY SITES
When ordering from us, you agree to sell in your own storefront and website, but NOT any third party sites including, but not limited to, Etsy, Amazon, Ebay, etc.
WANNA STAY UP TO DATE WITH OUR WHOLESALE PROGRAM?
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